Returns and Refunds
Off-Road Outfitters wants customers to receive products that match the condition, fitment, and description shown in each listing.
Contact us before returning anything
Before sending an item back, email offroadoutfitters3@gmail.com with:
- Your order number
- The product name
- The reason for the return
- Clear photos or video showing the issue
Do not return an item until return instructions have been provided.
Return requests
Return requests should normally be submitted within 14 days of delivery. Items must be returned in the same condition in which they were received, with all included parts, packaging, and accessories where applicable.
Incorrect, damaged, or significantly misdescribed items
Contact us promptly if an item arrives damaged, is different from the confirmed order, or is significantly inconsistent with its listing description. Keep all packaging and provide photographs so we can review the issue and, where appropriate, work with the shipping carrier.
Fitment and compatibility
Customers should review the year, make, model, part number, measurements, and compatibility information before ordering. Contact us before payment when fitment is uncertain.
Returns caused by incorrect customer selection may be subject to return-shipping costs and inspection before a refund is approved.
Used, restored, and project items
Used, restored, vintage, and project items may show wear, repairs, cosmetic marks, or other condition details disclosed in the listing. These characteristics are not considered defects when clearly described and photographed before purchase.
Non-returnable items
Unless the item is damaged, incorrect, or significantly misdescribed, returns may not be accepted for:
- Electrical parts that have been installed or connected
- Special-order or custom items
- Opened fluids, chemicals, or maintenance products
- Items modified, installed, damaged, or used after delivery
- Deposits and reservation payments where stated before payment
- Complete motorcycles, project bikes, engines, frames, and freight shipments after inspection and acceptance, except where required by law
Return shipping
If the return results from our error or an approved damage claim, we will provide instructions regarding return shipping.
For change-of-mind purchases or incorrect customer selection, the customer may be responsible for return-shipping costs.
Refunds
Approved refunds are issued after the returned item has been received and inspected. Refunds are sent through the original payment method whenever possible. Original shipping, customs, brokerage, and import charges may be non-refundable unless the return resulted from our error or applicable law requires otherwise.
Order cancellations
Contact us immediately if you need to cancel an order. Cancellation may not be possible after preparation, collection, restoration work, or shipment has begun.
Consumer rights
Nothing in this policy limits rights that customers may have under applicable consumer-protection laws.
Contact
For return or refund questions: