Last updated: July 25, 2026
Off-Road Outfitters respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website, create an account, place an order, contact support, submit a part request, or otherwise use our services. It also explains how we use, store, and protect that information and the choices available to you.
Information We Collect
Depending on how you use our website, we may collect the following information:
- Contact information, including your name, email address, telephone number, billing address and shipping address.
- Account information, including your username, account preferences and password-related account data.
- Order information, including products ordered, order history, delivery details, payment method, payment status and transaction references.
- Motorcycle and part-request information, including bike brand, model, year, engine size, requested part, part number, shipping country and any photographs you choose to upload.
- Support communications, including messages submitted through our contact forms, support pages or other communication channels.
- Technical information, including your IP address, browser type, device information, pages visited, referral source and website activity collected through hosting, security, cookies or analytics tools.
- Payment information necessary to process or verify an order. Full payment-card details are handled by the applicable payment provider when used and are not stored directly by Off-Road Outfitters.
How We Use Your Information
We use the information we collect to:
- Process, verify, manage and fulfill orders.
- Create and manage customer accounts.
- Provide product compatibility guidance and respond to part requests.
- Calculate shipping options and communicate delivery information.
- Respond to questions, support requests, returns and refund inquiries.
- Send transactional messages relating to accounts, orders, payments and support requests.
- Prevent fraud, misuse, unauthorized access and other security risks.
- Maintain, troubleshoot and improve our website, products and services.
- Comply with legal, tax, accounting and regulatory obligations.
How We Share Your Information
We may share personal information only when necessary to operate our store, provide services, process orders, protect the website or comply with legal obligations.
- Website hosting, security, email and technical service providers that help operate and protect the website.
- Payment providers and financial institutions used to process or verify payments.
- Shipping carriers and delivery providers that need order and address information to deliver purchases.
- Professional advisers, government authorities or law-enforcement bodies when required by law or necessary to protect our rights, customers or services.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to keep the website functioning, remember customer preferences, maintain shopping-cart and account sessions, improve security, understand website usage and support store features. Some cookies are necessary for the website to work, while others may be used by hosting, analytics, payment or other service providers.
Data Retention
We keep personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud and comply with legal obligations. Retention periods may vary depending on the type of information and the reason it was collected.
How We Protect Your Information
We use reasonable administrative, technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no website, internet transmission or storage system can be guaranteed to be completely secure.
Your Privacy Choices and Rights
Depending on where you live, you may have rights relating to your personal information, such as requesting access, correction, deletion or restriction of certain uses. You may also update some account information through your customer account or contact us with a privacy request. We may need to verify your identity before completing a request, and some information may need to be retained where required for legal, tax, security or record-keeping purposes.
International Visitors and Data Transfers
Our website may be accessed from countries outside the location where our business, hosting providers or service providers operate. As a result, personal information may be processed or stored in countries with different data-protection laws. Where required, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.
Children’s Privacy
Our website may be accessed from countries outside the location where our business, hosting providers or service providers operate. As a result, personal information may be processed or stored in countries with different data-protection laws. Where required, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.
Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, shipping services or other external services. Their privacy practices are governed by their own policies, and Off-Road Outfitters is not responsible for how those third parties collect, use or protect personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage visitors to review this Privacy Policy periodically.
Contact Us
For questions about this Privacy Policy or requests relating to your personal information, contact Off-Road Outfitters through our Contact page or email us at offroadoutfitters3@gmail.com
mailto:offroadoutfitters3@gmail.com